1. If my refund gets validated, how and when will I get reimbursed?

Refund process begins after we have completed evaluating your returned product. The quality evaluation process may take up to 2 days from the date we receive the returned product. We will send you an email notification once return examination is completed.

To process your refund more quickly, you have the option to request a refund via CircleBazaar Refund Voucher, which must be indicated when you request for a return online or by calling our Customer Service.

Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.

Refund methods available according to payment methods.

Payment methods Refund methods
Cash Refund voucher or bank deposit
Wire Bank Transfer Refund voucher or bank deposit
JazzCash Account Transfer Refund Voucher
EasyPaisa Account Transfer Refund voucher or bank deposit

Time to get reimbursed after the examination done

Nature of Refund Time Frame
Cash 24 hours
Bank Transfer 5 days
Any EasyPaisa Refund 10 Business Days
Any JazzCash Refund 10 Business Days

2. If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note that we will make several attempts to return the product to you. However, passed 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days.

3. I have bought an item on promotion. What amount will you refund me?

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

For example: If you purchased an item on sale for Rs. 1000 and its original value was Rs. 1500, we will refund you Rs. 1000.

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