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1. What are the conditions to return an item?

Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return. You have 7 calendar days after item delivery to notify us that you want to return your product.

If your item meets all the requirements, your return can be initiated by calling Customer Service at the number +92-320-6001514.

Returns are easy. Simply follow the 7 steps stated below:

  1. Check if your Product meets all Requirements.
  2. Call Customer Service.
  3. Fill return form.
  4. Pack items and attach label.
  5. Arrange the product retrieval or drop-off.
  6. Your return will go through Quality Check.
  7. If validated, you will get returned.

Valid Reasons to Return an Item

  1. The product must be unused, unworn, unwashed, and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered unworn.
  2. The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories.
  3. The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in CircleBazaar packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.
  4. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  5. Delivered product is incomplete (i.e. has missing items and/or accessories).
  6. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  7. Delivered product does not match product description or picture (i.e product not as advertised)
  8. Delivered product does not fit. (i.e. size is unsuitable)

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

2. How much time do I have to return a product?

Items sold on CircleBazaar.Com can be returned within a period of 7 days from delivery date, provided they are eligible for return.

Example: If I received my product on the 5th, I have until the 12th to contact Customer Service.

Customer Service agents are available at +92-320-6001514, from 9:00 am – 06:00 pm, 7 days a Week.

Note: You have 7 days from the day you received your purchase to call CircleBazaar.Com to initiate your return. Past this date, unfortunately, we do not accept returns. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty, and contact the manufacturer if it does.

3. What are the products that I cannot return?

The following products cannot be returned:
1. Underwear or swimwear.
2. Items that cannot be accepted for hygienic reasons, such as hairbrushes or combs.

4. Is my product under warranty?

We advise you to check our Warranty Policy here to get more information about our warranty policy.
Contact us at csupport@circlebazaar.com or Call +92-320-6001514 if you have any questions.

5. How to request a return?

Contact Customer Service at +92-3206001514 or csupport@circlebazaar.com to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product.

Please be prepared to give the following pieces of information:
1. Your order number.
2. The reason for the return.
3. The method of refund that you would like and the necessary information associated (bank account number, etc.)
4. Where and when the product should be picked-up

Note: For pick-ups, we will make 3 attempts to pick-up the product. However, past this, we will cancel the return procedure and you will not be able to return your product to us anymore.

6. Once my product is received by CircleBazaar.Com, what are the checks being done?

Once your product is received, your product will be checked by our Quality Check team.

We will make sure that your product meets all the requirements for a return as stated in our policies.

7. How long does the validation or invalidation of the refund take?

This quality evaluation process may take about 2 business days. Once completed, we will send you an e-mail or call you to give you the result of the evaluation.

8. Can I request a replacement rather than a refund?

If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on CircleBazaar.Com yourself.

9. If my returned product is not validated for return, how am I informed?

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note: We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days.

Have a complaint?

We are here to help! Drop us your complaint here Please
make sure to provide as much detail as possible regarding
your complaint.

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